Frequently Asked Questions & Support ✨
Shipping & Delivery
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Which countries do you ship to?
We currently ship to:
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European Union (EU) (including Baltic countries: Estonia, Latvia, Lithuania)
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United States (US)
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United Kingdom (UK)
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Are customs duties included for non-EU orders?
For orders shipped outside the EU (such as the US and UK), buyers are responsible for any customs fees or import taxes that may apply upon arrival.
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How long will it take to process my order? Orders are usually processed and shipped within 1–3 business days.
Returns & Exchanges
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Can I return an item? Please check our Return Policy at the bottom of the page for details, or reach out to us directly if there’s any issue with your package.
Need extra help? If you have any other questions or need assistance with your order, feel free to fill out our Contact form or email us directly at soralune.store@gmail.com. We’re always happy to help!